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FAQ/RETURNS/WARRANTY

FAQS


Q. WHY IS WHAT I WANT SOLD OUT?

A: We've received an overwhelming amount of awesome followers and inventory has been flying out of here. We'll re-stock as fast as we can.

Q. HOW DO I CONTACT YOU?

A: Email INFO@erathr3.com 

Q: CAN I ORDER OVER THE PHONE?

A: Sure. Call Monday thru Thursday, 10a-4:00p PST, at 541-295-8450.

Q: HOW MUCH IS SHIPPING?

A: As little as possible but that S%&T ain't cheap these days.... Thanks Obama... 

Q: HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

A: We push our shippers to do the best they can, as fast as they can. We're still small though. Orders generally ship within 48 hours of being placed, but processing can take up to 3 business days as we don't always ship on FRIDAYS. U.S. orders may ship via USPS Priority Mail and UPS Ground, depending on your location and what was ordered. For U.S. orders, please allow 3 to 7 business days for delivery. International orders ship via USPS and can take 2-3 weeks. We do have a FREE option for orders over $89- that appears in checkout.

Q: DOES ERATHR3 SHIP INTERNATIONALLY?

A: Yes, we will ship apparel and accessories only. Sorry no weapons/knives. Apparel can be found at ERATHR3.COM

Q: WHAT IS YOUR RETURN POLICY?

A. We are trying to make returns as easy as possible. There is a link at the bottom left of every screen that can help you to initiate and easy return or just click here: BLASTHOUSE EASY RETURNS MAKE SURE TO ENTER THE EMAIL YOU ORDERED WITH. Refunds do not include shipping charges. ZERO returns on final sales items. 

Q: CAN I EXCHANGE SOMETHING?

A: Too big? Too small? Too… something else? It’s cool. The best way to make an exchange is to place a new order for the item you’d rather have, and return the original order here: BLASTHOUSE EASY RETURNS. We have limited quantities of our products, so we highly suggest placing the new order ASAP to ensure availability. All sales are final on discounted merchandise.

Q: WHAT IF I FORGET MY PASSWORD?

A: We’ve all done it. Just visit http://www.blasthouse.com/account/login and click FORGOT PASSWORD. Enter the same email address you used when you signed up. We’ll send you a link to reset your password. Yes....It's really that easy. You can do it.

Q: HOW DO I UNSUBSCRIBE FROM THE MAILING LIST?

A: Sick of hearing from the Erathr3 Crew, simply click on the “Unsubscribe” link on the bottom of any of our emails. If that doesn’t work, please email us at INFO@erathr3.com

Q: DO I REALLY NEED TO CREATE AN ACCOUNT WITH ERATHR3, LLC?

A: No, but you should. Having an account will make it much easier to place future orders, view order status, and track shipments. But no....you don't have to. You should though.... 

Q: WHAT IS NEEDED TO SHIP A RIFLE?

A: A Federal Firearms License (also referred to as FFL) is required by anyone engaging in the sale or transfer of firearms in the United States. The FFL entitles the dealer to receive and transfer firearms in accord with the laws set forth by the Bureau of Alcohol, Tobacco, Firearms and Explosives (BATFE). Therefore, in order to receive a firearm from us, it must first be transferred to a licensed dealer where the appropriate transfer paperwork can be processed.

Q: WARRANTY

We completely stand behind the quality and performance of all our products. Items with defects in materials or workmanship will be replaced or repaired at the discretion of ERATHR3, LLC/BlastHouse.

Product damaged through wear and tear, misuse, or neglect are not eligible for return.

EraThr3/BlastHouse guarantees only those products manufactured by EraThr3, LLC. The warranty is only applicable to the original owner who purchased the product from EraThr3, LLC/BlastHouse.

What Our Warranty Does Not Cover

  • Any component not manufactured by EraThr3, LLC.
  • Cryogenically treated metal work.
  • Normal wear or barrel throat erosion.
  • Damage that is determined by EraThr3, LLC/BlastHouse to be the result of failure to perform normal maintenance, abuse, neglect, misuse, corrosion, improper care, or improper handling or installation.
  • Damage due to the use of wrong caliber ammunition or ammunition other than high-quality commercially-manufactured ammunition in good condition or high velocity, high pressure, reloaded or other nonstandard ammunition.
  • Damage due to natural causes or damage during shipping.
  • Damage or malfunction due to alterations, unauthorized adjustments, repair, modification, parts replacement or service by anyone other than an EraThr3, LLC technician.

Buyer’s exclusive remedy against Seller shall be for Seller to use its best efforts to repair or replace any defective products.  Any such repair, replacement or remedy shall be at no charge to Buyer.  If Seller is unable to repair or replace a defective product, then Buyer’s sole remedy shall be the return of the purchase price for that product or service.  No other remedies shall apply.

 

Q: WHERE CAN I FIND ALL YOUR LEGAL STUFF?

A: All of this is listed at Checkout or you can view them here:       

PRIVACY POLICY   RETURN POLICY  TERMS OF SERVICE